Our Commitment

Client charter

St Bride Foundation team promises to:

• Be flexible and accommodate clients’ requirements as far as possible
• Respond to clients’ requests in person, by telephone, email or other correspondence within 24 hours
• Ensure all clients receive a professional, high quality and enjoyable experience at the Foundation
• Provide access to all through its Diversity Policy; please ask for a copy of the Foundation’s Diversity Statement
• Work with all staff and partners of choice to continually improve service and commitment to clients
• Seek feedback from clients to help shape services and responsiveness in the future
• Provide effective induction and training of all staff through the Foundation’s training programme
• Supervise the public and building in a manner that ensures the enjoyment of the facilities within the restrictions imposed by health and safety regulations